What you can count on.
The Family Clarity Test asks both partners to answer honestly about how their household actually works. That only works if you trust how the answers are held. This page explains, in plain terms, exactly how your data is stored, who can see it, how long it is kept, and how to have it removed. It sits alongside our Privacy Policy and adds the specific detail relevant to the assessment itself.
Storage & security.
All personal information and assessment responses are encrypted both in transit (TLS) and at rest. Data is held within our operational platform — the assessment form, our records database, and our automated report-generation workflow — and is not copied to systems beyond those needed to deliver your report.
Payment is processed by Stripe. We never see or store your full card details; Stripe handles card data under its own PCI-DSS-compliant infrastructure, and we receive only a payment confirmation and the information needed to fulfil your order.
Each partner's answers stay private.
This is the part people most want to be sure about. When both partners complete the assessment, each partner's individual question-level responses are stored separately and are never shown to the other partner through the platform.
Only the combined report output — pillar scores, the divergence map, derived findings, and conversation prompts — is delivered jointly to both partners. Your partner does not see how you answered any individual question, and you do not see theirs, unless both of you separately opt in to the optional response appendix.
Why it's built this way: the diagnostic value comes from comparing the structure of your answers, not from exposing them. Keeping individual responses private is what lets both partners answer candidly.
Access is limited and logged.
Report generation is automated, so in normal operation no person reads your individual responses. Staff can access individual response data only for a narrow set of reasons — providing support you have requested, or investigating a technical error or delivery failure — and a record is kept of any such access.
- Your responses are not shared with any third party.
- Your responses are not used to train any AI model.
- Your responses are not shared between partners.
- Your data is not sold or used for third-party marketing.
Retention & deletion.
Assessment response data is automatically deleted 24 months after submission, whether or not you ask us to remove it. You can also request deletion at any time by emailing info@familyclarity.net; we process deletion requests within 30 days.
Limited records required for legal, tax, or accounting obligations (for example, proof of a transaction) may be retained for as long as the law requires, separately from your assessment responses. Once a report is deleted it cannot be recovered.
Your rights over your data.
Depending on where you live, you have rights over your personal data under the Australian Privacy Act 1988, the EU General Data Protection Regulation (GDPR), and the UK GDPR. These include the right to access the personal data we hold about you, to request correction of inaccurate data, to request deletion, and to object to or restrict certain processing.
To exercise any of these rights, contact us at info@familyclarity.net. We will respond within the timeframe required by the law that applies to you. If you believe we have not handled your data appropriately, you also have the right to lodge a complaint with your local data protection authority — in Australia, the Office of the Australian Information Commissioner (OAIC).
Talk to a human.
If anything here is unclear, or you want to know exactly what we hold before you begin, email info@familyclarity.net and we'll answer plainly. You can also read our Privacy Policy, Cookie Policy, and Terms of Service for the full picture.